$37.00
Voucher Applicable
Des compétences en leadership efficaces ont été …
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.
OBJECTIVES
- Define frame of reference
- Establish a positive intent and a desired outcome
- Use good communication skills during a conversation
- Draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- Access additional resources as required
- Maintain safety in a conversation
Course Content
- Session One: Course Overview
- Session Two: Choosing to Have the Conversation
- Session Three: Toolkit for Successful Conversations
- Session Four: Choosing the Time and Place
- Session Five: Framework for Difficult Conversations.
- Session Six: Staying Safe
- Session Seven: Testing the Waters
Certificate
A participation certificate will be issued upon completion of the course.