Administrative Support

Discover the skills to become the person the office can't live without. 

Offered by:
Unicaf University
Administrative Support

Having effective administrative skills is essential in today’s work environment. The current business environment is filled with many sources of information, and you must be able to analyze, prioritize and process this information.

Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.  In this course you will discover the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.

This course touches on how to get organized, time management, getting things done on time, how to handle special tasks, verbal and non-verbal communication, self-empowerment, working with management.
 

 

Objectives

  • Get organized
  • Get your environment organized
  • Manage your time effectively
  • Prioritize tasks
  • Set goals
  • Complete special tasks
  • Listen actively
  • Understand body language
  • Work independently
  • Build a successful relationship with your manager
  • Reduce fatigue and stress

Target Audience

This course is designed for administrative assistants

Requirements 

None/No previous knowledge required.

Estimated Course Duration

4 hours

Course Specifications

This course comes with 12 modules consisting of text, video and quizzes.It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.

Course Content

  • Module One: Getting Started
  • Module Two: Getting Organized (I)
  • Module Three: Getting Organized (II)
  • Module Four: Managing Time
  • Module Five: Getting It All Done On Time
  • Module Six: Special Tasks
  • Module Seven: Verbal Communication Skills
  • Module Eight: Non-Verbal Communication Skills
  • Module Nine: Empowering Yourself
  • Module Ten: The Team of Two
  • Module Eleven: Taking Care of Yourself
  • Module Twelve: Wrapping Up

Certificate

A participation certificate will be issued upon completion of the course.

Administrative Support
Language: English
Level: Intermediate
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