$27.00
Gain the skills you need to take initiative, being aware of one&…
Work is not the only thing that matters in life, but most of us want to take pride in what we do. As an administrative assistant, while we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This course is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.
Objectives
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning, and being more assertive.
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
Course Content
- Session One: Course Overview
- Session Two: Personal Best, Professional Best
- Session Three: Putting Others at Ease
- Session Four: Distorted Thinking
- Session Five: The Steps to Feeling Good
- Session Six: Understanding Assertiveness
- Session Seven: Improving Your Assertiveness Skills
- Session Eight: Communication Skills
- Session Nine: Asking and Listening
- Session Ten: Non-Verbal Messages
- Session Eleven: Writing Skills
- Session Twelve: Getting Ahead
- Session Thirteen: Self-Management
- Session Fourteen: Setting Goals
- Session Fifteen: Working as a Team
- Session Sixteen: Working with Difficult People
- Session Seventeen: Learning to Say No
- Session Eighteen: Dealing with Stress
Certificate
A participation certificate will be issued upon completion of the course.