Employee Dispute Resolution

Learn to use formalized procedures and peer mediation to handle employee dispute resolution. 



Offered by:
Unicaf University
Employee Dispute Resolution

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing?

The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions.

This course will teach you everything you need to know about employee dispute resolution through mediation.



  • What the peer review process is
  • A process for employees to file grievances and for management to respond
  • How to choose a facilitator and panel
  • What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
  • What responsibilities and powers a panel should have
  • How to apply professional questioning and probing techniques
  • Why peer review panels fail and how to avoid those pitfalls. This course is intended to offer you a general overview of the peer review process. We encourage you to customize the process and its application for their organization.

Course Content

  • Session One: Course Overview
  • Session Two: What is Peer Review?
  • Session Three: Initiating the Process
  • Session Four: The Peer Review Panel
  • Session Five: Asking Questions
  • Session Six: The Peer Review Process
  • Session Seven: Panel Walk Through
  • Session Eight: Why Does the Process Fail?


A participation certificate will be issued upon completion of the course. 

Employee Dispute Resolution
Language: English
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