$22.00
Learn to use skills such as active listening to receive messages in a…
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing?
The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions.
This course will teach you everything you need to know about employee dispute resolution through mediation.
Objectives
- What the peer review process is
- A process for employees to file grievances and for management to respond
- How to choose a facilitator and panel
- What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- What responsibilities and powers a panel should have
- How to apply professional questioning and probing techniques
- Why peer review panels fail and how to avoid those pitfalls. This course is intended to offer you a general overview of the peer review process. We encourage you to customize the process and its application for their organization.
Course Content
- Session One: Course Overview
- Session Two: What is Peer Review?
- Session Three: Initiating the Process
- Session Four: The Peer Review Panel
- Session Five: Asking Questions
- Session Six: The Peer Review Process
- Session Seven: Panel Walk Through
- Session Eight: Why Does the Process Fail?
Certificate
A participation certificate will be issued upon completion of the course.