$27.00
Discover the specifics of how to develop the traits that will make yo…
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Objectives
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognize what employees are looking for to be truly engaged.
- Recognize who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
Course Content
Lesson One: Six Critical Elements - Part 1
Lesson Two: Six Critical Elements - Part 2
Lesson Three: Understanding Leadership
Lesson Four: Five Practices of Leadership
Certificate
A participation certificate will be issued upon completoin of the course.