$69.00
Acredited Activity/CPD Credits: 30
Learn Retail English, and welcome customers from 65 countries and territories that have English as their first language. Learning English is the perfect way to welcome a whole host of customers from all over the world from English speaking countries, such as the U.K., the U.S., Ireland, Canada, Australia and New Zealand to name just a few!
The thing to bear in mind is that although they all may speak the same language, their cultural expectations may be very different depending on where they are from! For example, the people of the UK value their privacy highly. Although they may appear to be very open in public, they do not normally criticise or openly complain in public.
On the other hand, guests from the U.S. will will begin to speak with strangers as they stand in a queue etc. so don't be surprised if they are informal to the point of being very direct.So learn the language and then learn the cultural ropes as you go!
Course Content
- Greetings of the Day
- How are you?
- More Greetings
- Contact details
- Please and thank you
- I don't understand
- Yes / No
- Clothes Part 1
- Clothes Part 2 Accessories
- Shopping for Clothes Part 3
- Sales Part 1
- Sales Part 2
- Adjectives Part 1
- Adjectives Part 2
- In the shop
- Where is/are the...?
- Shopping for products Part 1
- Shopping for products Part 2
- Shopping for products Part 3
- How much is this?
- Payment
- Customer Service
- Shopping for Food Part 1
- Shopping for Food Part 2
- Shopping for Food Part 3
- Useful Places
- Countries
- Countries Part 2
- Countries Part 3
- Numbers 0-10
- Numbers 11-20
- Where are you from?
- What is the telephone number?
- Give your contact details
- Where do you live?
- Colours
- What would you like to drink?
- Time Part 1 O'clock
- Time Part 2 Quarter past/to and half past
- Time Part 3 Past and to
- What time is it?
- Where is...?
- Directions
- Stationary
- Taxi, please
- Marketing
- Recommendations
- Small Talk
- Business Small Talk
- What's the matter?
- Where can I…?
- Days of the Week
- Welcoming the Customer
- Describing the product Part 1
- Describing the product Part 2
Certificate
Upon completion of the course, you will be awarded with a certificate of completion.