$37.00
Voucher Applicable
Des compétences en leadership efficaces ont été …
This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
Objectives
- Adjust to the supervisor’s role with confidence.
- Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
- Identify key attitudes that they can develop to enhance their supervisory skills.
- Use time management and planning techniques to maximize their success.
- Develop a technique for giving instructions that are clear and understood.
- Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.
Course Content
- Module One: Getting Started
- Module Two: Setting Expectations
- Module Three: Setting Goals
- Module Four: Assigning Work
- Module Five: Degrees of Delegation
- Module Six: Implementing Delegation
- Module Seven: Providing Feedback
- Module Eight: Managing Your Time
- Module Nine: Resolving Conflict
- Module Ten: Tips for Special Situations
- Module Eleven: A Survival Guide for the New Supervisor
- Module Twelve: Wrapping Up
Certificate
A participation certificate will be issued upon completion of the course.